RETURN & EXCHANGE POLICY

At Shoe and Boot Company, each pair is carefully crafted based on your order to ensure premium quality and a perfect finish.

EXCHANGE WINDOW

- We offer exchange requests within 2 days of delivery

- Requests made after 2 days of delivery will not be accepted

HOW TO REQUEST AN EXCHANGE

Step 1: Email your order details (Order Number) to shoeandbootcompanyofficial@gmail.com

Step 2: Our team will review your request and guide you with the next steps

Step 3: Once approved, you will receive confirmation along with shipping instructions

IMPORTANT NOTES

- Reverse pickup service is currently not available

- Customers are requested to ship the product back at their own cost

- Please ensure the product is securely packed to avoid any damage during transit

EXCHANGE CONDITIONS

- Product must be unused, unworn, and in original condition

- All tags, packaging, and accessories must be intact

- A valid proof of purchase is required

NON-ELIGIBLE ITEMS FOR EXCHANGE

- Used, worn, or damaged products

- Products damaged due to customer handling

- Items without original packaging

- Customized or personalized products

- Clearance or final sale items

- Products showing signs of use or trial

- Urgent or priority orders

- Hygiene-sensitive items (socks, insoles, etc.)

- Requests raised after 2 days of delivery

DAMAGED OR INCORRECT PRODUCT

If you receive a damaged or incorrect item, please inform us within 2 days of delivery.

Email: shoeandbootcompanyofficial@gmail.com  

Share clear photos or videos of the issue.

Our team will review and assist you with the exchange process.

ORDER CANCELLATION

- Orders can be cancelled within 24 hours of placing the order

- After 24 hours, cancellation may not be possible as the production process begins

CONTACT US

Phone: +91-86900 44503  

Email: shoeandbootcompanyofficial@gmail.com

NOTE

As all products are specially made on order, we currently offer exchange support instead of return or refund.